We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve any issues.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and he/she will do their best to resolve any issues at this stage.

Alternatively or if the issues can not be resolved to your satisfaction at that stage and you would like to make a formal complaint please contact the appropriate member of the Harris da Silva as detailed in our ‘client care’ letter sent to you at the outset of your instructions. We will consider your complaint in detail and write to you within 8 weeks with the outcome. If a longer period is required to consider your complaint we will inform you in writing.

What do to if we cannot resolve your complaint to your satisfaction.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

However before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint, and
• No more than six years from the date of alleged act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Legal Ombudsman
PO Box 6806
Wolverhampton WV1 9WJ

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.

If you are concerned about our behaviour for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic you can raise your concerns with the Solicitors Regulation Authority.